Terms of service

Last updated: June 9, 2026

Introduction

By accessing and using MarketerX's AI-powered marketing platform, you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, do not use our services.

These Terms constitute a legally binding agreement between you and MarketerX Inc. (“MarketerX,” “we,” “our,” or “us”). Your continued use of the service after any modifications to these Terms constitutes your acceptance of the revised Terms.

1. Service Description

MarketerX provides AI-powered marketing tools including content generation, campaign management, knowledge base management, brand research, copywriting, and related services designed to help businesses improve their marketing effectiveness.

BETA SERVICE NOTICE

MarketerX is currently in BETA. As we continue to develop and refine our platform, you may experience: occasional service outages or downtime, performance issues or slow response times, feature changes or removals without notice, bugs or unexpected behavior, and data structure changes that may require migration.

We encourage all users to: (1) report issues promptly to support@marketerx.com or via our intercom customer service widget, (2) regularly export and back up your content, and (3) test new features before relying on them for critical work.

2. User Accounts

You must be at least 18 years old to create an account.
You are responsible for maintaining the security of your account credentials.
You must provide accurate and complete information when creating your account.
You are responsible for all activities that occur under your account.
You must notify us immediately at support@marketerx.com if you suspect unauthorized access to your account.
We reserve the right to suspend or terminate accounts that violate these Terms.

3. Acceptable Use

You agree not to use our services for:

Any illegal or unauthorized purpose
Violating intellectual property rights of any third party
Transmitting harmful, offensive, or malicious content
Attempting to gain unauthorized access to our systems or other users' accounts
Interfering with or disrupting the service or other users' use of the service
Scraping, reverse engineering, or otherwise extracting our platform's proprietary algorithms or systems
Generating content that is fraudulent, defamatory, harassing, or deceptive
Using the service to send unsolicited commercial messages (spam)
Impersonating any person or entity

We reserve the right to investigate and take appropriate action against anyone who, in our sole discretion, violates these provisions, including terminating their account.

4. Reasonable Use and Token Policy

MarketerX is a subscription service powered by AI infrastructure that incurs real costs per request. Your subscription grants you access to the platform for normal, good-faith business use. To protect the experience of all users and maintain platform sustainability, the following apply:

4.1 Intended Use

The platform is designed for use by human operators conducting marketing work. Subscriptions are granted on a per-account basis for your own business use.

4.2 Prohibited Abusive Usage

You may not:

Use automated scripts, bots, or programs to generate requests at a volume that exceeds what a human user could reasonably produce.
Systematically exhaust AI generation capacity in a manner inconsistent with normal platform use.
Attempt to extract, harvest, or cache AI outputs at scale for purposes outside the platform.
Proxy, resell, or otherwise provide third parties with access to MarketerX's AI capabilities through your account.

4.3 Fair Use and Rate Limits

We may implement rate limits, usage caps, or throttling at any time to ensure fair and reliable access for all subscribers. If your usage significantly and consistently exceeds normal usage patterns, we reserve the right to:

Throttle or temporarily suspend AI generation for your account
Contact you to discuss your usage and adjust your plan accordingly
Suspend or terminate your account in cases of sustained abusive usage

We will make reasonable efforts to notify you before taking action except in cases of clear abuse or harm to the platform or other users.

4.4 No Guaranteed Volume

Your subscription fee covers access to the platform, not a guaranteed volume of AI-generated tokens or requests. Usage availability may vary based on third-party AI provider capacity, platform load, and other factors outside our control.

5. Payment Terms and Refund Policy

Your payment obligations begin when you subscribe to a MarketerX plan. All payments are processed securely through our payment provider. Please read the following carefully, as our refund policy is strict.

5.1 Subscription Billing

Subscription fees are billed in advance on a recurring monthly or annual basis.
All fees are processed through Stripe, our third-party payment processor.
Current pricing is displayed at the time of purchase. We reserve the right to modify pricing with 30 days' advance notice.
You authorize us to charge your payment method on a recurring basis until you cancel.
Failed payments may result in service suspension after a brief grace period.

5.2 No Refund Policy

ALL SUBSCRIPTION FEES AND CHARGES ARE FINAL AND NON-REFUNDABLE. This includes but is not limited to:

Monthly or annual subscription fees
Fees for canceled subscriptions (no pro-rata refunds)
Charges resulting from unauthorized account access (you are responsible for securing your account)
Any add-on or additional feature purchases

Exception: Refunds may be issued at our sole discretion for technical issues that prevent service delivery for more than 7 consecutive days, provided you contact support within 14 days of the issue beginning.

5.3 Subscription Cancellation

You may cancel your subscription at any time through your account settings or by contacting support@marketerx.com.
Cancellation takes effect at the end of your current billing period.
You will retain access to the service until the end of your paid period.
No refunds will be provided for the unused portion of your subscription.
Upon cancellation, your data will be retained for 30 days, after which it will be permanently deleted. Export your data before canceling.

6. Intellectual Property

MarketerX respects intellectual property rights and expects users to do the same. This section describes ownership of the platform, your content, and AI-generated outputs.

6.1 Our Platform

MarketerX and its content, features, and functionality — including but not limited to software, text, displays, images, and the design, selection, and arrangement thereof — are owned by MarketerX Inc. and are protected by United States and international intellectual property laws.

6.2 Your Content

You retain ownership of all content you input into MarketerX (“User Content”). By submitting User Content, you grant MarketerX a non-exclusive, worldwide, royalty-free license to use, store, process, and display your User Content solely for the purpose of operating and improving the service.

6.3 AI-Generated Content

AI-generated content created through your use of the platform is provided for your commercial use. You acknowledge that AI-generated outputs may not be subject to copyright protection in all jurisdictions, and you are solely responsible for evaluating the intellectual property status of any AI-generated content before use.

6.4 Feedback

If you provide feedback or suggestions about our service, we may use that feedback without obligation to you.

7. AI-Generated Content and Disclaimers

MarketerX is an AI-powered platform. It is important that you understand the limitations of AI-generated content and your responsibilities when using it.

7.1 AI Content Accuracy

MarketerX uses artificial intelligence to generate marketing content, research reports, and recommendations.

YOU ACKNOWLEDGE AND AGREE THAT:

AI-generated content may contain errors, inaccuracies, or outdated information
You are solely responsible for reviewing, verifying, and editing all AI-generated content before use
We make no warranties regarding the accuracy, completeness, or reliability of AI outputs
AI-generated content is not a substitute for professional advice (legal, financial, medical, or otherwise)
You are responsible for ensuring all content complies with applicable laws and advertising regulations
We are not liable for any consequences resulting from your use of AI-generated content

7.2 Third-Party AI Services

MarketerX routes content generation through third-party AI infrastructure, including Anthropic (Claude models) via OpenRouter, Voyage AI (embeddings), Cohere (reranking), and Tavily (web search). Your content and prompts may be processed by these services subject to their respective terms and privacy policies. We select providers with strong data protection practices, but we cannot guarantee or control their data handling procedures.

7.3 No Professional Advice

Nothing generated by MarketerX constitutes legal, financial, medical, or other professional advice. Always consult a qualified professional before acting on any AI-generated content.

8. Data Loss and Service Availability

While we work hard to maintain a reliable and secure platform, we cannot guarantee uninterrupted service or protection against data loss. Please read this section carefully.

8.1 No Liability for Data Loss

WE ARE NOT RESPONSIBLE FOR ANY DATA LOSS, CORRUPTION, OR DELETION. This includes but is not limited to:

Loss of marketing content, research reports, or generated materials
Deletion of sessions, artifacts, or conversation history
Data corruption due to system failures or bugs
Accidental deletion by you or your team members
Data loss during software updates or migrations
Loss resulting from third-party service outages (Supabase, AI providers, etc.)
Data loss due to account termination or subscription expiration

IT IS YOUR SOLE RESPONSIBILITY TO regularly export and back up your content and maintain local copies of important materials. Use our export features before canceling your subscription.

8.2 Service Availability

We do not guarantee uninterrupted or error-free service. The platform may be unavailable due to:

Scheduled maintenance
Third-party API outages (AI providers, payment processors, hosting infrastructure)
Network or infrastructure failures
Service suspension for security, abuse, or legal reasons
Emergency downtime

We are not liable for lost revenue, missed deadlines, or any business disruption resulting from service unavailability.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MarketerX Inc. shall not be liable for:

Indirect, Incidental, or Consequential Damages

Including lost profits, revenue, data, or business interruption arising from your use of the service.

AI-Generated Content Issues

Errors, inaccuracies, plagiarism claims, or copyright infringement resulting from AI-generated content.

Third-Party Services

Outages, data breaches, or failures of AI providers, payment processors, or hosting providers.

User Actions

Consequences of implementing or publishing AI-generated content.

Service Interruptions

Downtime, slow performance, or feature unavailability.

Maximum Liability

Our total liability to you for any claim arising from your use of the service shall not exceed the amounts you paid to us in the 12 months preceding the claim.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. YOU USE THE SERVICE AT YOUR OWN RISK.

11. User Responsibilities

You are solely responsible for:

Content Review

Reviewing, fact-checking, and editing all AI-generated content before publication.

Legal Compliance

Ensuring all content and activities comply with applicable laws, including advertising and consumer protection regulations.

Data Backup

Regularly exporting and backing up your content.

Account Security

Maintaining the security of your login credentials and enabling two-factor authentication where available.

Usage Monitoring

Monitoring your team's use of the platform if your account is shared.

Intellectual Property

Ensuring you have the rights to any content uploaded or used in prompts.

Third-Party Rights

Respecting copyrights, trademarks, and other rights in AI-generated content.

12. Account Termination

Either party may terminate the account relationship. By you: cancel via account settings or email support@marketerx.com. By us: we may suspend or terminate your account immediately for violations of these Terms, non-payment, fraud, or at our discretion with reasonable notice. Data is retained for 30 days after termination, then permanently deleted. No refunds are issued for early termination.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Delaware, USA. Binding Arbitration applies: disputes shall be resolved by arbitration in Wilmington, Delaware, under American Arbitration Association rules. A Class Action Waiver applies — you may not bring claims as part of a class action. Exception: either party may seek injunctive or equitable relief in court.

14. Changes to These Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated by email or via a prominent in-service notice. Continued use of the service after the effective date of changes constitutes acceptance. If you disagree with revised Terms, you must stop using the service.

15. Contact Information

MarketerX Inc.
Email: support@marketerx.com
Address: 3911 Concord Pike #8030, SMB#92289, Wilmington DE, 19803